1. Introduction

LUX Car Rental values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services. By accessing our website or booking a rental with us, you agree to the terms outlined in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services. This includes:

  • Personal Information: Name, contact details, driver’s license information, and payment details.
  • Usage Data: Website interaction, IP address, browser type, and device information.
  • Transaction Data: Booking history, rental preferences, and payment records.
  • Location Data: GPS tracking for rental vehicles to ensure security and compliance.

3. How We Use Your Information

Your data is used for the following purposes:

  • Processing reservations and providing rental services.
  • Verifying identity and preventing fraud.
  • Sending confirmations, updates, and service-related communications.
  • Improving customer experience through feedback and personalized offers.
  • Complying with legal requirements and ensuring vehicle security.

4. Sharing and Disclosure of Information

LUX Car Rental does not sell your data. However, we may share it with:

  • Service Providers: Payment processors, customer support teams, and marketing platforms.
  • Legal Authorities: If required by law or to prevent fraud and misuse.
  • Business Partners: Insurance companies or third-party services for additional rental benefits.

5. Data Security Measures

We implement strict security measures to protect your personal data:

  • Encryption: Secure storage of sensitive information.
  • Restricted Access: Only authorized personnel can access customer data.
  • Regular Audits: Ensuring compliance with privacy standards.

6. Cookies and Tracking Technologies

We use cookies to enhance user experience and gather insights:

  • Essential Cookies: Required for website functionality.
  • Analytics Cookies: Track visitor behavior and preferences.
  • Marketing Cookies: Personalize advertisements and promotional content.
    Users can manage cookie preferences through their browser settings.

7. Data Retention Policy

We retain your data only as long as necessary for operational, legal, and security purposes. Personal information is securely deleted once it is no longer needed.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Restrict processing or object to data use.
  • Withdraw consent for marketing communications.
    To exercise these rights, contact our customer support team.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage users to read their policies.

10. Updates to This Privacy Policy

We may update this policy periodically. Any changes will be posted on our website, and continued use of our services implies acceptance of the updated terms.

11. Contact Us

For any privacy-related questions or concerns, please contact us at:
Email: Manager@luxincslu.com
Phone: +1 (758) 285-5665
Address: Rodney Bay, Gros Islet St. Lucia

By using LUX Car Rental services, you acknowledge and agree to the terms outlined in this Privacy Policy.